Frequently Asked Questions
Please find following a list of popular questions and answers to assist you with the preparation and development of your kitchen.
- Q: When Will The Kitchen Be Delivered?
- A: The kitchen is delivered on or after the commencement date.
- Q: Do I Need To Be Available For The Delivery?
- A: No - we will accept delivery for you.
- Q: What Do I Need To Do Before The Commencement Date?
- A: You will need to completely empty all your cupboards. You will also need to make room for the delivery of your new kitchen. If you are unsure, please contact our sales department on freephone 0808 155 5753 to discuss. Please be aware you are about to go through a very disruptive period whilst your kitchen is being installed. Take extreme protective precautions against dust to your living environment before commencement, dust will get into the air and travel throughout. Please protect any valuable items inside and outside your house.
- Q: Am I protected once I have paid a deposit?
- A: As a member of the KBSA - Kitchen Bathroom Bedroom Standards Association, Niche Kitchens is continuously vetted to ensure that the Standards set for the Industry are maintained to the membership criteria. As a member your deposit is insured for up to 25% of the total contract. Therefore your deposit of 30% of just the furniture cost is fully covered.
- Q: When Is Payment Made?
- A: A 30% deposit of the furniture cost is paid when the booking is made. The final amount for the furniture is paid on delivery - either by cash or cheque. The final labour charges are paid on completion.
- Q: When Am I Able To Use My Sink And Appliances?
- A: Please prepare yourself for alternative arrangements for one week. This is not usually the case, our fitters aim to have all your facilities working within a few days, however, if preparations are made then there are no disappointments.
- Q: What Happens If I Decide To Make Changes After Work Has Begun Or A Deposit Is Made?
- A: This is not a problem...If you decide to make changes, we will ensure, where possible, these are made; just the same as if they were mentioned before the deposit was paid. The additional charges will correspond to materials and labour costs. The change penalties are outlined in your contract.
- Q: Is There A Contract To Protect Me? When Do I Receive A Copy?
- A: There is a contract put in place, you will receive a copy when the deposit is paid.
- Q: What Happens With The Old Kitchen And The Packaging Off The New?
- A: Niche Kitchens offer a service whereby we will remove and dispose of the old kitchen however, you may supply your own skip if you choose to; please note there is a substantial amount of rubbish from the new kitchen if ordering your own skip.
- Q: When Can I Receive A Floor Plan Of The New Design?
- A: Floor plans are always presented and discussed with you. However, only once a deposit is paid will a floor plan be provided.
- Q: What If I Need To Delay My New Kitchen?
- A: Niche Kitchens will try to accommodate you to the best of our ability. There is a lead time with bookings, therefore we will book you in on our first available date.
- Q: Are There Any Warranties With The Appliances, Sinks Or Taps?
- A: Yes - these are provided by the manufacturer. All paperwork will be left with the fitted appliances once your installation is completed. Please remember to register your warrantee for your new appliances within 1 month of kitchen completion. Any faults found on appliances after installation has been completed will need to be repaired under the terms of the manufacturers warrantee. Niche Kitchens or any other engineer, unless otherwise appointed by the manufacturer, cannot attempt to repair the appliance as this will deem your warrantee with your manufacturer invalid.
- Q: Is There a Guarantee on my Kitchen Installation and Furniture?
- A: Yes – There is a 12 month Guarantee, this is outlined in your contract with Niche Kitchens.
- Q: Who Do I Contact If I Have Further Queries Or Questions?
- A: If further help is needed, please don't hesitate to contact Marie Milner on 0808 155 5753
Niche Kitchens design and install high quality and luxury kitchens throughout Manchester and Lancashire. The Niche Kitchens team specialize in providing kitchen designs and kitchen plans, contract managing and full installation of stylish and beautiful fitted kitchens throughout Ramsbottom, Helmshore, Haslingden, Edenfield, Norden, Rossendale, Rochdale, Rawtenstall, Bury, Bolton, Manchester, Oldham, and indeed Lancashire. Niche Kitchens is a family owned business who appreciates true and honest values. Throughout the entire installation of your new kitchen, Niche Kitchens will plan and organise the entire development, including building work and tiling if requested, with an employed and fully qualified workforce.